1. Communication channels
- Email (general inquiries): contact@biovantra.com — for non-PHI inquiries, including questions about services, workflow fit, onboarding, and general client support.
- Phone: (352) 861-2296 — direct line during standard business hours, Monday through Friday.
- Fax: (352) 671-2737 — when requested as part of an established clinical or operational workflow.
- Lumea BxLink Client Portal: bxlink.lumea.net — used by clients to access diagnostic reports, case history, and related clinical workflow information.
- Mail: BioVantra, 9401 SW Highway 200, STE 502, Ocala, FL 34481-9650 — for correspondence and shipments.
2. Appropriate use of email
Unencrypted email — including email sent to contact@biovantra.com — is suitable for general, non-PHI communication. By sending email to BioVantra, you acknowledge that standard email is not a secure channel and accept the inherent risks of transmitting non-sensitive information by this method. Do not include patient names, dates of birth, identifiers, clinical details, images, scans, reports, or any other PHI in email to BioVantra.
If BioVantra inadvertently receives PHI through unencrypted email, BioVantra will take reasonable steps to safeguard or remove the information consistent with its internal policies and applicable law.
3. Lumea BxLink Client Portal
The Lumea BxLink Client Portal is the primary channel for client-facing exchange of diagnostic reports, case history, and related clinical workflow information. Access is provided to authorized client users under separate terms with the portal operator. BioVantra does not control the portal's technical environment but selects it as part of its clinical workflow because it is designed for clinical information exchange. If you do not have portal access or are experiencing access issues, contact BioVantra using the channels above.
4. Phone and fax
Phone is suitable for direct conversation about practice setup, onboarding, scheduling, and general inquiries. PHI communicated by phone is handled by BioVantra personnel under standard confidentiality and HIPAA-aware practices. Fax is used when expressly requested by an established workflow; clients are responsible for confirming the destination fax number before transmitting any sensitive information.
5. No public contact form
biovantra.com does not currently include a public contact form. All web-initiated communication is directed to standard channels (email, phone, fax, or the Lumea BxLink Client Portal). This is an intentional choice to reduce the risk of inadvertent PHI submission through the public site. If a contact form is introduced in the future, this policy will be updated and the form will include explicit no-PHI notice.
6. Response times
BioVantra responds to inquiries during standard business hours, Monday through Friday. Response time may vary depending on the nature of the inquiry, current case volume, and whether the message is appropriately routed. Inquiries received outside business hours will be reviewed on the next business day.
7. Emergencies
Email, phone messages, fax, and the Lumea BxLink Client Portal are not appropriate channels for clinical emergencies. If you are experiencing a medical emergency, call 911 or your local emergency number, or go to the nearest emergency department.
8. Consent and changes
By initiating electronic communication with BioVantra through the channels described above, you consent to the corresponding form of communication as described in this policy. BioVantra may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
9. Contact
Questions about this policy can be sent to contact@biovantra.com.